How We Operate
How do I obtain advice and a quote?
Simply fill in the details of your requirements on the contact us page and we will get back to you straight away by email or telephone.
And you can call Soundproofyourhome anytime on 0845 519 7978 at local rate.
Do you offer discounts?
Yes, we can offer very competitive discounts on all our products, depending on the size or bulk of the order. Call our sales team or contact us for more information.
What payment methods do you accept?
We accept all major credit and debit cards. Payment by credit card will be subject to a 3.5% surcharge. If payments are made by cheque, the cheque must be fully cleared before goods can be despatched and this clearance process can sometimes take several days. We are also happy to accept bank transfers.
Can I collect the items from you directly?
Yes, provided you give us a call in advance so that we can make sure your order is prepared ready.
How do you deliver to me?
We use a number of delivery methods and couriers dependent on the size and weight of your order.
In some cases your products will have to be delivered on one or more wooden pallets and you will need to organise access and suitable storage for the materials at the delivery address provided.
It is important that acoustic materials are stored flat and dry prior to work starting, great care being taken to protect edges and corners.
Please discuss any access, storage or timing issues when placing your order.
Note: International deliveries can also be organised where customers are looking to add soundproofing to their property abroad.
How much does the delivery cost?
This will vary depending on distance, the weight or bulk of the order and the urgency the products are required. Once we have discussed these details the delivery charge element will be quoted separately.
How quickly can I get my products?
Our service delivery promise is normally to get the goods to you between 3 - 5 working days from order and payment.
If you require your items more urgently, delivery dates will be subject to discussion and at the discretion of our despatch team.
Where certain items need to be manufactured to order, lead times will naturally vary from the ones mentioed earlier and we will discuss this with you when you are placing an order.
Do you offer installation advice?
Our website contains detailed instructions showing how anyone with basic DIY skills can install our soundproofing products. Our telephone helpline is always available should you require any additional advice during the installation.
Do you offer a professional installation service?
Yes, including options like a site survey, production of any technical drawings required, installation by experts and a before and after sound test if required. Or you may prefer a complete ''turnkey'' package containing all of the elements mentioned earlier and a full schedule of works and timings.